Elements and Performance Criteria
- Use verbal and non-verbal communication in a culturally sensitive manner
- Recognise and respect cultural differences of the individual and/or community
- Establish a rapport with the individual to enable further conversation
- Accommodate conventions of conversation and language patterns
- Ensure language and concepts used are culturally appropriate to the individual and/or community
- Ensure gestures and non-verbal communication used are culturally appropriate
- Ensure dress and behaviours are culturally appropriate for interaction with the individual and/or community
- Interact with people in a culturally appropriate way
- Use strategies for developing effective cross-cultural relationships
- Identify and address barriers to effective cross-cultural communication to maintain effective relationships
- Use strategies for resolving differences or misunderstandings
- Identify and use interpreter resources to facilitate effective communication within the workplace
- Ensure compliance requirements are based on culturally appropriate practices